Privacy Policy
Learn how SSync collects, uses, protects, and manages personal information across the platform.
SSync is a school management platform powered by Tarklish Technologies, a technology business operated under Nicolas Green Limited.
This Privacy Policy explains how SSync collects, uses, stores, shares, and protects personal information when schools, administrators, teachers, parents, guardians, students, and other authorised users use the SSync platform, websites, applications, APIs, and communication services, including WhatsApp.
By using SSync, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
SSync provides digital tools for schools to manage academic, administrative, financial, communication, attendance, admissions, examination, and related school operations.
For privacy-related enquiries, contact:
2. Scope of This Policy
This Privacy Policy applies to information processed through:
- the SSync web platform;
- school portals hosted through SSync;
- administrative, teacher, parent, and student accounts;
- SSync APIs;
- SSync email and notification services;
- SSync WhatsApp communication services;
- admissions and registration processes;
- payment and fee-management features;
- attendance, examination, academic and reporting features; and
- other services provided through the SSync platform.
Individual schools using SSync may also have their own privacy policies and data-protection responsibilities.
3. Information We May Collect
The information processed through SSync depends on the services a school chooses to use.
Account and Identity Information
This may include:
- name;
- email address;
- telephone number;
- username;
- account role;
- login information;
- school affiliation; and
- account status.
Student Information
Schools may use SSync to process information such as:
- student name;
- admission number;
- date of birth;
- class, level or stream;
- admission and enrolment information;
- attendance records;
- academic results;
- assessments and examination records;
- assignments;
- report cards;
- promotion and graduation information; and
- other school records entered by authorised school personnel.
Parent and Guardian Information
This may include:
- parent or guardian name;
- telephone number;
- email address;
- address;
- relationship to a student;
- linked students; and
- communication preferences.
Staff Information
This may include:
- staff name;
- email address;
- telephone number;
- department;
- position or role;
- teaching assignments; and
- other employment-related information provided by the school.
Financial Information
Where schools use SSync financial features, we may process information relating to:
- school fees;
- invoices or charges;
- payment records;
- receipts;
- outstanding balances; and
- payment references.
SSync should not be used to store full payment-card details unless such processing is handled through an authorised payment provider.
Technical Information
We may automatically collect technical information including:
- IP address;
- browser type;
- device information;
- login timestamps;
- application activity;
- audit logs;
- security events; and
- system diagnostic information.
4. WhatsApp Communications
SSync may use the WhatsApp Business Platform to communicate with parents, guardians, students, staff, or other authorised recipients.
Depending on the communication, SSync may process:
- WhatsApp phone numbers;
- message content;
- message timestamps;
- delivery status;
- read status;
- message identifiers;
- replies; and
- communication preferences.
WhatsApp communications may be used for purposes such as:
- attendance notifications;
- school fee reminders;
- payment notifications;
- admissions updates;
- examination or result notifications;
- school announcements;
- administrative notices; and
- other school-related communications.
SSync does not sell WhatsApp contact information.
WhatsApp communications are also subject to the privacy terms and policies of Meta Platforms, Inc. and WhatsApp.
5. How We Use Personal Information
SSync may process personal information to:
- provide and operate the SSync platform;
- create and manage user accounts;
- manage student enrolment and school records;
- support academic and administrative activities;
- manage attendance;
- manage examinations and results;
- manage fees and payment records;
- generate reports and documents;
- send school notifications;
- communicate with parents, guardians, students and staff;
- provide technical support;
- prevent fraud, misuse and unauthorised access;
- maintain security and audit trails;
- troubleshoot and improve the platform;
- comply with applicable legal obligations; and
- protect the rights and safety of users and participating schools.
6. Schools as Data Controllers
In many circumstances, the school using SSync determines what student, parent, guardian and staff information is entered into the platform and why that information is processed.
Accordingly, a school may act as the organisation responsible for determining the purposes of processing its school community's information, while SSync provides the technology used to process that information on the school's behalf.
Requests relating to school records may therefore need to be handled by the relevant school.
7. Consent and Communication Preferences
Where consent is required for a particular communication channel or processing activity, SSync or the relevant school may request appropriate consent.
Users may also be provided with options to manage communication preferences.
For WhatsApp communications, recipients may request that non-essential messages stop by following any opt-out instructions provided or by contacting the relevant school or SSync.
Certain administrative or service-related communications may still be necessary to operate an account or provide requested services.
8. Sharing of Information
We do not sell personal information.
Information may be shared only where necessary with:
- the school responsible for the relevant account or records;
- authorised school administrators and staff;
- technology infrastructure and hosting providers;
- email and communication providers;
- WhatsApp and Meta where WhatsApp messaging is used;
- payment service providers where applicable;
- professional advisers;
- regulators or public authorities where legally required; and
- other service providers necessary to operate SSync.
Service providers are expected to process information only for legitimate service-related purposes and subject to appropriate safeguards.
9. Multi-School Data Separation
SSync is designed as a multi-school platform.
Each participating school operates within a logically separated school environment. SSync implements technical controls intended to prevent one school from accessing another school's confidential student, parent, staff or operational information.
Platform-level infrastructure may process limited routing, security, system and technical information necessary to deliver shared services.
10. Data Security
SSync uses reasonable administrative, technical and organisational measures designed to protect information against:
- unauthorised access;
- loss;
- alteration;
- disclosure;
- misuse; and
- destruction.
These measures may include:
- encrypted communications;
- access controls;
- role-based permissions;
- authentication controls;
- audit logging;
- database access restrictions;
- tenant separation;
- secure infrastructure; and
- monitoring.
No information system can guarantee absolute security, and users are responsible for protecting their account credentials.
11. Data Retention
Personal information is retained only for as long as reasonably necessary for:
- educational and administrative purposes;
- contractual obligations;
- school record-keeping requirements;
- security and audit requirements;
- dispute resolution; and
- applicable legal or regulatory requirements.
Retention periods may differ depending on the type of information and the requirements of the school responsible for the records.
12. Children's and Student Information
SSync is designed for use by educational institutions and may therefore process information relating to children and students.
Student information should only be entered and processed by authorised schools, parents, guardians, staff, or other persons with an appropriate basis for doing so.
SSync does not knowingly use children's personal information for behavioural advertising.
13. Cookies and Similar Technologies
SSync may use cookies or similar technologies to:
- maintain authenticated sessions;
- remember user preferences;
- protect accounts;
- monitor platform performance; and
- improve user experience.
Where required, users may be provided with appropriate cookie choices.
14. International Service Providers
Some technology providers used by SSync may process information outside Nigeria.
Where information is transferred internationally, SSync seeks to use appropriate contractual, technical and organisational safeguards consistent with applicable data-protection requirements.
15. Your Privacy Rights
Subject to applicable law and the circumstances of the request, individuals may have rights to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion of information;
- object to certain processing;
- withdraw consent where processing relies on consent;
- request restriction of certain processing; and
- raise concerns about how personal information is handled.
Where the information is controlled by a school, SSync may refer the request to the relevant school.
16. Data Deletion Requests
Users may request deletion of eligible personal information by contacting:
The request should include sufficient information to identify the relevant account or school.
Where the information belongs to a school-managed record, the request may need to be authorised or processed by that school.
SSync may retain certain information where required for legal, security, audit, accounting, dispute-resolution, or legitimate record-keeping purposes.
17. Third-Party Services
SSync may integrate with third-party services.
Those services operate under their own privacy policies and terms. Users should review the privacy practices of any third-party service they interact with.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to SSync services;
- changes to technology;
- regulatory requirements; or
- changes to our information-processing practices.
The updated policy will be published on the SSync website with a revised effective date.
19. Contact Us
For questions, complaints, requests or concerns relating to privacy or personal information, contact: